Privacy Policy
Carney Occupational Therapy
Last Updated: August 2025
This privacy policy explains how Carney Occupational Therapy (“we,” “our,” “us”) collects, uses, protects, and manages your personal information when you visit our website. We are committed to protecting your privacy in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What Is Personal Information?
2. What Information Do We Collect?
You may be asked to provide personal information when you:
- Book an appointment or submit a form
- Sign up for a newsletter
- Make a purchase
- Respond to a survey or feedback request
- Interact with our website
This information may include:
- Name, email, and phone number
- Billing information (processed securely)
- Health-related or appointment details (if you provide them voluntarily)
3. When Do We Collect It?
We collect information when you:
- Complete a form or inquiry
- Make a payment or schedule a service
- Subscribe to emails or marketing
- Browse our website (via cookies and analytics)
4. How We Use Your Information
We may use your information to:
- Respond to inquiries or book appointments
- Personalize your experience on our website
- Send appointment reminders or service updates
- Process payments securely
- Improve our website and service delivery
5. How We Protect Your Information
We use a variety of measures to protect your information:
- Encrypted communication (SSL)
- Secure servers and malware scanning
- Limited access to your data by authorized personnel only
- Payments processed via secure third-party gateways (no card data stored on our servers)
6. Cookies and Website Tracking
We use cookies to:
- Help remember your preferences Improve site performance and ease of use
- Track website analytics to improve services
- You can turn off cookies in your browser settings.
Please note some site features may not work properly if cookies are disabled.
7. Third-Party Disclosure
We do not sell, trade, or share your personal information with outside parties unless required by law or with your consent (e.g., when coordinating care with another provider).
8. Google Services and Advertising
We may use:
- Google Analytics for visitor insights
- Google AdSense or remarketing tools (only if applicable)
You can opt out by adjusting your settings via:
- Google Ad Settings
- Google Analytics Opt-Out Tool
9. Email Communication and CASL Compliance
In line with Canada’s Anti-Spam Legislation (CASL):
- We collect your email with consent.
- We identify ourselves clearly in emails.
- We include an unsubscribe option in all messages.
- We honor unsubscribe requests promptly.
To stop receiving emails, click the unsubscribe link at the bottom of any message or contact us directly.
10. PIPEDA and Canadian Privacy Compliance
Carney Occupational Therapy complies with PIPEDA, and where applicable, provincial privacy laws (e.g., Ontario’s PHIPA for health information). This means:
- Your data is collected and stored with consent.
- You have the right to access, correct, or delete your data.
- You can withdraw consent at any time (unless we are legally required to retain it).
11. Data Breach Response
In the event of a data breach, we will:
- Notify affected users within 7 business days
- Take steps to contain and assess the risk
- Comply with all regulatory reporting obligations
12. Fair Information Practices
We follow the principles of:
- Accountability
- Consent
- Purpose limitation
- Accuracy
- Safeguards
- Openness
- Individual access
- Challenging compliance
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Carney Occupational Therapy
Karen Carney Email: karen@carneyoccupationaltherapy.com
Phone: 416-254-4476
Terms and Conditions of Use
Carney Occupational Therapy
Last Updated: August 2025
1. License to Use the Website
You may:
- View pages on this Site for your personal use.
- Print or download materials for personal, non-commercial use.
You may not:
- Reproduce, copy, or distribute material from this Site for commercial use.
- Publish any part of this Site on other websites.
- Modify or alter content from this Site.
- Use Carney Occupational Therapy’s name, logo, layout, or branding without permission.
All intellectual property belongs to Carney Occupational Therapy unless otherwise noted.
2. Changes to the Website
3. Professional Services Disclaimer
4. External Links
5. Accuracy of Information
6. Limitation of Liability
We are not liable for:
- Any losses or damages arising from your use of the Site.
- Errors or omissions in the content.
- Issues from third-party links.
Use this website at your own discretion.
7. Copyright and Trademarks
8. Changes to These Terms
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Carney Occupational Therapy
Karen Carney Email: karen@carneyoccupationaltherapy.com
Phone: 416-254-4476